China leading hotel chain with 4 and 5 star hotels in all major cities.
Hotel chain is offering a variety of placements through out of the year and in various cities. You can put your city of choice in your motivation letter.The duration of each placement is between 6 and 12 months.
Management internships are also available for at least 12 months.
Internship description:
Duties & Responsibilities for F&B MT:
To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner. Promoting a fun work environment and being a team player.
1. Food & Beverage Department
1.1. Mise en Place & Food Preparation
• Prepare kitchen equipment for use
• Assemble and prepare ingredients for menu items
1.2. Assist with the Receiving and Storage of Goods
• Assist with checking received goods
• Store goods
• Maintain storage area
1.3. Clean and Maintain Equipment and Premises
• Clean and store equipment
• Clean premises
• Handle waste and linen
1.4. Maintain Hygienic Standards and Practices
• Maintain a hygienic restaurant
• Clean the restaurant and equipment
• Maintain personal hygiene
1.5. Assist with the Preparation of Functions and Service
• Assist with the preparation of food service
• Assist with the preparation of bar service
• Assist with the preparation of function rooms
1.6. Assist with the Preparation of an Outlet for Service
• Clean outlet equipment
• Sort and store outlet equipment
• Clean and maintain glassware for service
• Clean and maintain flatware for service
• Clean and maintain china for service
• Prepare waiter stations
• Prepare for buffet service
• Prepare service equipment and materials
• Assist with table preparation
1.7. Menu and beverage Knowledge
• Good command food product and menu knowledge.
• Total knowledge & understanding of Food Preparation Standard & Procedure.
• Good command of beverage knowledge
• Well know the beverage service
2. Guest Service/Sales
2.1. Guest Service/ Relations
• To carry out the task according to the S&P
• Deliver high quality service to guests
• Ensure guest needs and reasonable requests are met
• Seek opportunities to continually improve guest service
• Be familiar with service facilities provided in the hotel. Including names of other restaurant and bars and banquet rooms in the hotel.
• Report any guest feedback to the supervisor on duty
• Abide by the Hotel Guest Satisfaction System
• Establish and maintain effective guest relations
• Endeavor to remember guest’s names and address them by their surname.
• Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image
• Communication with guests in a manner which promotes goodwill, trust and satisfaction
• Take appropriate action to resolve guest complaints
• To be empowered to handle special requests and complains from outlet guests
2.2. Sell and Promote Products and Services
• Sell the hotel products and services using-selling and suggestive selling techniques
• Promote the Hotel Products and services
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
3. Training
• Attend all kinds of hotel training
• Attend the department training
4. Safety/Cleaning/Maintenance
4.1. Maintain a safe and secure Working environment
• Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures
• Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger
• Adhere to the hotel’s security and emergency policies and procedures
• Be familiar with property safety, current first aid and fire emergency procedures
• Log security incidents and accidents in accordance with hotel requirements
4.2. Cleaning/Maintenance Programs
• Adhere to hotel cleaning and maintenance programs
• Ensure a high level of cleaning is maintained in your work area
5. Communication/General
5.1. Maintain and Implement Effective Interpersonal Skills
• Maintain personal presentation to hotel standards
• Demonstrate professional attitude and behavior at all times
• Analyze, evaluate and improve your personal performance on a continual basis
5.2. Quality Systems
• Apply hotel quality assurance principles
5.3. Comply with all Hotel and Corporate Guidelines
• Abide by the Hotel Code of Conduct
• Abide by the Hotel Employee Handbook
• Abide by both the Hotel policies and procedures
5.4. Communication
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
• Deal effectively with guests and workplace colleagues from a variety of cultures
• Work effectively in a team
5.5. Other Tasks
• Carry out other tasks as directed by your supervisors
For more information and your application just click HERE
